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Legal Telephone Answering: Why Basic Message Taking won’t Work for Legal Firms
The legal sector is one of the better adopters of telephone answering services. While there are some industries seemingly oblivious to the fact the se ...
10 Customer Service Skills Each Member of Your Team Should Have
With over 80% of consumers willing to bail on a brand, even one they love, after a bad customer service experience, it’s important to treat your ...
9 Benefits of Providing World Class Customer Service
Good business owners know that attracting new customers is a key part of a successful business. However, there’s one aspect of customer relation ...
Why You Need to Ditch Voicemail Answering for a Live Answering Service
A voicemail answering service just isn’t good enough for your company. You might think it’s working just fine for your business, but that& ...
What is an Answering Service? What Your Business Needs to Know
Every business’ bottom line is about saving on cost. Whether you are a new start-up or looking to downsize your companies non-core processes, th ...
What Makes a Good Customer Service Experience?
Did you know that 86% of consumers will pay more for a positive customer experience? A survey conducted by the Chief Marketing Officer (CMO) Council s ...
