Managed Live Chat Services

A dedicated team to manage your live chat service.

  • 24/7 Cover
  • Improves Your Customer Service
  • Chat Software Included

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Live Chat is proven to capture more leads from web visitors.

Live Chat is a great way to answer quick enquiries from your website visitors. We’ll make sure your live chat is manned 24/7/365.

Capture More Leads

Live Chat is proven to capture more leads from web visitors.

24/7 Cover

Web visitors can come at any time – we make sure your chat is always covered.

Male handling live chat
Improved Customer Service

Live Chat is a great tool for answering quick enquiries.

Effective Live Chat Software

We don’t just manage the chats – we provide you with great live chat software.

happy customer using live chat

How managed Live Chat works

Setting up the Live Chat couldn’t be simpler – you just drop a small piece of code into your website.

Once this is set up, our PA’s will manage any Live Chats that come through.

When the chat is complete you’ll get a full transcript along with a name and an email address from the web visitor.

It’s that simple!

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female PA handling live chat

Why choose alldayPA

  • Quick and easy set-up

    Our customer service team provide you with the support you need to get set up.

  • 24/7 as standard

    We charge a single flat rate for chats whatever time they come in.

  • 100% UK Based

    All chats are handled right here in the UK – we never send chats overseas.

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"We have worked closely with alldayPA for nearly 3 years and they have always been excellent at supporting our customers when we are all busy on support calls or meeting with our franchisees."
Fran Long - The Creation Station

Questions everyone likes to ask us

  • Are all your services 24 hour?

    Yes! We’re a fully 24/7 operation, and can provide all of our services out of hours. We’re even here on Christmas day taking your calls.

  • How do I receive my messages?

    All your messages will be sent to you in real-time, so as soon as your caller hangs up, you know they tried to get in touch. You decide whether you would like to receive your messages via email or SMS so you can stay up to date wherever you are.

  • How do I divert my calls to alldayPA?

    You can choose to either divert all your calls or just ones that come through when your lines are busy or your line is unanswered. For more detailed instructions, see our welcome pack.

  • How much does your service cost?

    We talk with you about what you need to get out of each call and will build you a bespoke script based on the information you give us. You can make as many changes as you need to your script to make sure we get it right.

  • My calls are complicated. How can I be sure you’re taking the right information?

    We talk with you about what you need to get out of each call and will build you a bespoke script based on the information you give us. You can make as many changes as you need to your script to make sure we get it right.

  • Can I keep my existing number?

    Yes. You simply set up a divert to a new number we provide you with and all the calls to your existing number will come through to us.

The numbers speak for themselves

We don’t want to show off… but we’re pretty proud of these stats

  • Over 210 Million calls handled
    since 1999
  • 24,000 clients over
    the years
  • 98.6% calls answered
    in 3 rings
  • 400+ Staff ready to take
    your calls
Trustpilot

Signup To Our Managed Live Chat

If you’re ready to take the next step? You’ll get to see just how effective our live chat management service can be. Complete the form below to get started.

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