What is a Virtual Switchboard, and How Does It Work?
A virtual switchboard is a modern tool for businesses looking to streamline and automate their customer communications. A virtual switchboard…
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How to answer phone calls effectively in 7 steps
The experience you give to your customers over the phone can make or break your business, no matter the size….
Inbound vs. Outbound Call Centres: What’s the Difference?
Are you stuck between hiring an inbound or an outbound call centre? It’s a choice that should not be made…
What Is The Purpose Of Corporate Social Responsibility?
As a business leader operating in the modern world, it is crucial that running a business goes beyond generating profits. Society…
The Best Phone Systems for Small Businesses
The digital age has played a huge role in how modern businesses communicate. The rapid development of technology, which has…
The Top 6 Benefits of a Virtual Office
Are you looking at growing your business in the most efficient and low-cost way? Using a virtual office may just be…
What Is a Virtual Office and What Can It Do for Your Business?
The very first contact a customer is likely to have with your business is via telephone – and first impressions…
Wellbeing in the Workplace: Our Latest Findings and How We Can Help Your Business
Whilst many companies are promoting mental wellbeing and are introducing measures that provide greater flexibility to their workforce, stress still…
Email Templates to Help You Master Your Customer Service
Customer service is now delivered over a range of platforms and channels, with emails being one of them. When you…
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