Customer Service Outsourcing for SMEs
Busy, with an even busier diary? You need someone to handle customer service and allow you to focus on the tasks only you can do.
Keeping a modern business focused and organised is no mean feat.
You have a stack of things to stay on top of: from IT issues to HR disputes, and from sales conferences to staff recruitment. That’s when running your own call centre or Live Chat can be a time-consuming and unhelpful distraction.
So to help you stay focused on core business, we offer you Outsourced Call Centre and Live Chat Management services. These are both based on custom scripts and staffed by highly trained professionals who will be working exclusively for your business.
Find out more about our packages below. And if you’d like a bespoke quote, just give us a call on 0345 056 8888.
telephone answering
Our operators are here to answer your calls and take messages 24/7. You can also get us to answer every call, or simply those you’re too busy to take. When you choose this affordable option, not only are you saving time and money, you can expect:
- Calls answered in your name, normally within three rings
- Calls handled 24/7 by friendly, professional staff
- Names, numbers and messages passed on to you promptly
- 100% UK based staff – and no recorded messages or menus
virtual receptionist
When you want a little more support, our Virtual Receptionist service offers you the benefits of call screening, as well as call transfers to exactly the right member of staff. Where no-one is available to talk, you’ll receive an immediate message by email. You can also expect:
- Calls answered in your name, normally within three rings
- 24/7 service, so customers can always get a message through
- Instant emails detailing names, numbers and messages
- 100% UK based staff – and no recorded messages or menus
outsourced call centre
Efficient call centre management demands the right technology and the right people. We have plenty of both, enabling us to deliver reliable, end-to-end call handling.
Just as importantly, our Outsourced Call Centre option removes a host of time-consuming issues such as training and recruitment from your workload. You can also expect to benefit from:
- Staff training in the use of custom scripts
- Diary Management and engineer call-outs
- Order, complaint and returns processing
- Calls handled 24/7 by friendly, professional staff
- Live Chat and Social Media Management
209.4 hours
saved this year for Nigel after alldayPA handled 11,621 calls for him in 2019.
Some brands we work and integrate with…
Contact the team…
If you’re ready to take the next step, call us now on 0345 056 8888 or complete the form below to get started.