Keep up to date with all the latest news, trends and discussions in the world of business and customer service.

AllDayPA Blog

  • Understanding the Importance of Customer Retention

    April 30 | Author: Gareth Jeffery

    Are too many customers falling through the cracks? It's time for a refresher on the importance of customer retention.

  • What Makes a Good Customer Service Experience?

    April 27 | Author: Gareth Jeffery

    Did you know that 86% of consumers will pay more for a positive customer experience? […]

  • Why 24/7 Customer Service is Important

    April 24 | Author: Gareth Jeffery

    According to The Telegraph, “the rise of millennials and globalisation means businesses need to operate […]

  • Why Top Companies Outsource Their Customer Service

    April 23 | Author: Gareth Jeffery

    Planning out your customer service strategy? Learn from the heavyweights themselves. Here's why top global companies outsource customer service.

  • How Much Does an Answering Service Really Cost ...

    April 19 | Author: Gareth Jeffery

    It can sometimes be difficult to understand how pricing works for a phone answering service. Read this guide to learn everything about pricing!

  • Top 10 Tips to Choose the Best Phone Answering ...

    April 16 | Author: Gareth Jeffery

    Poor customer service is the main reason over 50 percent of people stop doing business […]

  • Remote receptions: the secret tool for business...

    February 12 | Author: Gareth Jeffery

    Today more and more business are promoting remote working, flexible working, and are generally conforming […]

  • Outsourced switchboards will change the way you...

    February 12 | Author: Gareth Jeffery

    I bet like most people you’ve thought about working remotely. Whether that means working from […]

  • Outsourced customer service: How to benefit wit...

    February 12 | Author: Gareth Jeffery

    One of the biggest trends in business at the minute is taking a customer centric […]

  • Message taking services – Why message taking fo...

    February 12 | Author: Gareth Jeffery

    Message taking – it sounds simple enough, but you’d be surprised how easy it is […]