Gareth Jeffery

Gareth Jeffery

As Head of Customer Services, Gareth has over 25 years of experience in the call centre industry, Gareth is an expert in improving customer journey & customer service satisfaction. Hobbies include all things horticultural-related.

AllDayPA Blog

  • The Ultimate Guide to Saving Your Business Mone...

    June 5 | Author: Gareth Jeffery

    For business owners in 2024, understanding how to smartly save your business money is not […]

  • Chatbot vs Human: Which is Best for Customer Se...

    May 27 | Author: Gareth Jeffery

    Business owners are considering whether to use chatbot or human representatives for customer service.  Customer […]

  • The Complete Guide to GDPR and Outsourcing in t...

    May 20 | Author: Gareth Jeffery

    Data breaches are not just potential threats but real occurrences, understanding and complying with the […]

  • Call Centre In-House vs Outsourcing: Which is B...

    May 6 | Author: Gareth Jeffery

    Call centres are a major part of modern businesses, serving as places for customer interactions.  […]

  • 9 Small Business Trends to Watch Out for in 2024

    April 24 | Author: Gareth Jeffery

    Small businesses are changing to meet new challenges in commerce.  As we move into 2024, […]

  • How to Avoid Burnout as a Business Owner

    April 10 | Author: Gareth Jeffery

    As a business owner, success is often followed by many challenges, including large workloads and […]

  • Which business sectors benefit from call handling?

    November 10 | Author: Gareth Jeffery

    Making the right decision for your business can be difficult – especially when it comes […]

  • What are the benefits of a call handling service?

    October 5 | Author: Gareth Jeffery

    When it comes to many business operations and administrative tasks, there is an age old […]

  • What is call handling?

    September 5 | Author: Gareth Jeffery

    If you’re not directly involved with handling customer communications within your organisation, it can be […]