Author Archives: Gareth Jeffery

About Gareth Jeffery

As Head of Customer Services, Gareth has over 25 years of experience in the call centre industry, Gareth is an expert in improving customer journey & customer service satisfaction. Hobbies include all thing horticultural related.

AllDayPA Blog

  • What are the benefits of a call handling service?

    October 5 | Author: Gareth Jeffery

    When it comes to many business operations and administrative tasks, there is an age old […]

  • What is call handling?

    September 5 | Author: Gareth Jeffery

    If you’re not directly involved with handling customer communications within your organisation, it can be […]

  • How to improve employee wellbeing

    August 14 | Author: Gareth Jeffery

    In the workplace, it’s easy to focus heavily on things like revenue and performance and […]

  • How to build customer loyalty

    August 1 | Author: Gareth Jeffery

    In a world where businesses can rise or fall on the back of consumer opinion, […]

  • Why is employee wellbeing important?

    July 20 | Author: Gareth Jeffery

    Employee wellbeing focuses on all aspects of health within the workplace. Staff need to feel […]

  • How to measure customer loyalty

    July 13 | Author: Gareth Jeffery

    Loyal customers are an integral part of your business. They drive sales, give you the […]

  • What is Employee Wellbeing?

    July 3 | Author: Gareth Jeffery

    Due to changes in the work landscape, understanding and monitoring employee wellbeing is more important […]

  • What is customer loyalty?

    June 26 | Author: Gareth Jeffery

    Customer loyalty describes the reciprocal relationship you share with your customers. Strong brand loyalty encourages […]

  • Why is business process outsourcing important?

    May 12 | Author: Gareth Jeffery

    If you’ve never considered it before, business process outsourcing (BPO) might seem complicated. However, it […]