Got Remote workers? You need a remote telephone answering service
Remote working is one of the biggest trends in UK business. There are lots of reasons why you’d want to offer the option of remote working to staff, but remote working does bring with it a number of challenges.
Let’s take a look at the benefits of remote working and how a remote telephone answering service can help you support your workers.
Why are people interested in remote working?
Remote working is a trend that has grown in business over the last decade.
Advances in technology like the internet and smartphones mean we are better connected than ever before. It is this technology that has made remote working possible.
With email and shared working tools like google docs it’s just as easy to work with someone on the other side of the world as it is to work with someone in the office.
But what are the benefits of remote working?
Well for one, remote working can improve productivity. When you allow people to work from anywhere, it instantly removes a lot of issues. You can have the best staff (as you can employ anyone from anywhere) and huge portions of their day aren’t taken up with nuisances like commuting.
Basically, remote working lets you have the best people work for you, and lets them spend their time focussing on work.
Another reason remote working improves productivity is that people are happier when working remotely.
Really, this one isn’t that hard to understand.
Would you be happier if you got to spend an hour in bed in the morning instead of stuck in traffic?
Would you be a bit more invigorated if you were doing that report from your garden on a sunny day rather than stuck in the office?
Remote working lets people work in an environment they are happy in, which makes them happier overall.
So why doesn’t every business offer remote working?
The challenges of remote working
The reason a lot of businesses don’t offer remote working is because it is a disruption to the normal way of doing things, and if they’ve been doing things the same way for years, this disruption could cause considerable challenges.
Even though smart phones and email have made it easy to stay in touch with people, a lot of offices still rely on traditional processes like face to face meeting and sign off processes to get things done.
A lot of managers will also worry about a communication breakdown if everyone isn’t in the same place working together.
Fortunately, there are tools available that will help overcome these challenges such as pay as you go telephone answering services.
Remote telephone answering services
With a workforce dotted all over the country or even the world, sometimes it can be hard to direct traffic when it comes to communication.
That’s where a remote telephone answering service comes in.
The remote telephone answering service can act as a central hub for all communication to come into, and it can distribute the information out to the right people at the right time.
Got a customer in the UK needs to talk to the IT team in Utah? Got a supplier in France needs to talk to a depot in Iceland?
With a remote telephone answering service it doesn’t matter.
You can simply have one phone number going into the answering service, and they will make sure the right calls get put through to the right people.
A remote telephone answering service will even function 24/7 so time zones are no problem.
If you’re thinking about offering remote working as an option to your staff but you’re concerned about a communication breakdown, a remote telephone answering service can help.
If you’d like to know more, visit our call answering service page.