Top 10 Benefits of Using a Telephone Answering Service in the UK
Business is booming. Your marketing team has managed to come up with unique and catchy marketing strategies that are attracting customers left, right, and centre.
Everything is going as you planned.
But there is a small problem…
The number of incoming phone calls has increased, and you don’t know if you should hire an in-house team or a telephone answering service. You have asked for advice and have done thorough research, but you’re still confused and can’t tell which option you should go for.
Well, while you may be in a position to hire an in-house team to take care of your phone calls, hiring a telephone answering company remains the best option. Here is why:
1. It Will Save You Money
When compared to an in-house team, a telephone answering service saves you money.
If you hire an in-house team, you’ll be required to spend huge amounts of money paying salaries. Don’t forget about employee benefits, bonuses, payroll taxes, workers’ compensation coverage, and other expenses.
Additionally, you’ll also be required to spend more money for a backup system that will store voice messages when your team is away. This is expensive.
A telephone answering service will help cut your expenses. You’ll be able to avoid excessive labour expenses and other costs associated with having an in-house team.
2. 24/7 Services
Let’s face it; to be successful in today’s business world, you need to be on top of your business 24/7.
An in-house phone answering team cannot work for 24/7. Therefore, they won’t help you compete with the big boys in your industry who already have a 24/7 phone answering system in place.
Hiring a telephone answering service will ensure you’re accessible all day, every day. This means that even when office hours are over, your business will always have a real person ready to take care of your clients.
3. More Time to Generate Revenue and Grow Your Business
Phone answering can be time-consuming, stressful, and distracting.
You should note that even if you employ someone to man your phones, you’ll still be forced to spend time responding to some client requests. This will distract you from your main goal: growing your business.
Hiring a telephone answering company will help free up time for you and your team. This will allow you to concentrate on strategies that will help you generate more revenue and grow your business.
4. You’ll Get More Than You Paid for
Virtual telephone answering professionals can also do other tasks, such as faxing, taking payments, and transferring phone calls to appropriate people.
Are you finding it hard to manage your schedule?
Virtual telephone answering professionals can also help you manage your calendar and diary software. This means they will book, cancel, and reschedule appointments for you.
This is not only a great way to reduce stress and distractions but also a great way to ensure you get more tasks done.
5. Personalised Customer Services
Like we mentioned, phone answering can be extremely time-consuming and stressful. This makes it difficult for in-house receptionists to provide personalised services to your customers.
Virtual phone answering professionals know how to use interaction history to figure out clients’ needs. They are also trained to build an emotional connection with clients. All this makes it easy for them to provide personalised services to your customers.
Even better, phone answering companies take some time to study your business so that they can match you with virtual professionals who know about your business, clients, and your ambitions.
Therefore, you can rest assured that your clients will always enjoy a well-informed and personalised service.
6. Eliminating Challenges Associated with Hiring, Training, and Monitoring
When hiring, training, and monitoring an in-house team, there are many challenges that you’ll face. Some of these can ruin your business.
Besides eliminating the headache of paying salaries, a telephone answering service will help you avoid the challenges associated with hiring, training, and monitoring an in-house team to man your phones.
7. Creating an Illusion of Size
The dynamics of the business world have changed. The modern client only gravitates to businesses that are well established and know what they are doing.
A virtual phone answering professional will help make your business look bigger than it is. This will help lend a bit of legitimacy to your brand’s name and voice, making it easy for clients to trust you.
A phone answering company will also help you maintain your professional image. Like we mentioned, a virtual phone answering expert is trained to handle all customers with professionalism.
You can, therefore, be assured that they’ll maintain and improve the image and reputation that you’ve created.
8. Exceptional Telephone Answering Service
Phone answering companies only hire certified, experienced, and disciplined professionals. Also, they take the time to learn about what you do, who your clients are, and what they want.
This enables them to match you with the phone answering receptionist who’s enthused by your business. As a result, your company will provide superior services.
9. Strong Customer Relationships
Your clients are the lifeblood of your business.
You want to hire someone who will not only be able to handle your clients inquires with professionalism but also create lasting relationships with them.
Virtual phone answering professionals have the skills and experience required to cultivate a healthy, reliable relationship with customers.
They’ll help turn your leads into real, loyal customers.
10. Call Recording
Call-recording is an important but expensive service to implement in your company.
Hiring a phone answering company makes call recording a viable option. With call-recording, you will know what your customers want, making it easy for you to come up with relevant business strategies.
Call-recording also helps protect you and your business in the event of a dispute.
The Bottom Line
Operating a business in the UK becomes more and more expensive with each passing day.
Cutting your expenses is the only thing that can help you survive and thrive. Hiring a phone answering company will help reduce expenses, allowing you some money to fund strategies that will help you crush your competitors.
Hiring a telephone answering service is the best option. Go for it!
Remember to check out our blog for other helpful posts about virtual receptionists and phone answering services.