Telephone answering for the property industry
Missed calls mean missed business in the property sector, with a telephone answering service, you have peace of mind knowing that your calls are taken care of.
Here at alldayPA, we have over 20 years of experience working with estate agents, letting agents and property management firms. All your calls will be managed by PA’s who receive specialist training which ensures that you receive excellent quality every time.
We’re open 24/7, 365 as standard and you’ll rest assured that all your enquiries are picked up and relayed to you, via message so you’re always kept in the loop!
From arranging viewings and capturing new enquiries to Incident Lines enabling your tenants to report problems 24/7, we make sure people can always get in touch with you when they need to.
The main reasons that our clients in the property sector outsource to us are for help with out of hours support and media response lines, but we can do so much more!
Services that we can offer:
With our Message Taking Service, your callers will always talk to a real person.
Your PA will take a name, number and a message from each caller that is sent over to you in real-time via email or, if you prefer, SMS.
We pride ourselves on being customer service experts and enable each client to create their own bespoke script. By creating your own script you can ensure that all the relevant information is taken from your callers, along with enabling alldayPA to handle any queries in order to provide each caller with a first-time resolution.
Your PAs will answer your calls, take the caller’s name and information then try to transfer the call through to a member of the team. If you’re available you can choose to take the call. If you’re not able to take the call, the PA will take the relevant information so a member of your team can reply at a time that’s convenient for you. With alldayPA you can work from anywhere in the world, safe in the knowledge your phones are covered 24/7.
Diary management & CRM Integration
When our PAs manage your new enquiries line, your clients can arrange an appointment with a friendly, professional, real person 24 hours a day. All bookings and call details can be logged on your CRM system and website.
To see how we can help your business thrive, visit our property page!