What We Do
Customer service is a complex area and can involve many different roles, responsibilities and services. With that in mind, it can be hard to keep up with what customer service entails and, in turn, what our services and packages involve. Here, we’ve broken down exactly what we do, as well as what you can expect from our packages and services, so you have a crystal clear understanding of what we can assist your business with!
If you’re ready to get started and you’re interested in our range of packages, then we’d love to hear from you! You can use our website to get a quote, or if you’d like to speak to a member of our team then give us a call on 0345 056 8888 for more assistance and information.
What Does alldayPA Do?
We’re a Manchester-based, on-demand customer service company that provides businesses with staff to handle calls, emails, live chat messages and social media queries. We operate 24/7 365 days a year, so that your customers always have someone to talk to when they need support.
Our dedicated agents have extensive knowledge of many industries and can assist businesses in any sector – we have experience in helping B2C and B2B businesses in PR and marketing, the legal sector, the property industry, business support, and a whole host of other areas. Our services and packages tend to be a cheaper alternative than hiring internal staff, therefore maximising cost savings for businesses. It also saves businesses heaps of time so that they can concentrate on their core operations, as well as any other important tasks that need to be carried out such as business meetings and vital training sessions.
We can assist companies with business enquiries that are received via phone call, email, social media and live chat. Our packages also offer additional services such as CRM integration and diary management, so that you can perfect your organisation!
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What’s The Difference Between ‘Services’ & ‘Packages’?
So, you may be wondering what exactly separates our services from our packages. Our services are our offerings to customers – these are all centered around customer service outsourcing and helping businesses to manage their customer interactions. Our services are then grouped together to deliver a range of packages to companies that use alldayPA.
Let’s take a look at some of our core services, as well as the packages that we have on offer…
Our PAs will be on hand to answer every call that you receive, whether that’s from potential leads or existing customers. We’ll always handle your calls with absolute professionalism to ensure that callers get a great lasting impression of your business. We’ll also take those all-important caller details including their name, phone number, and enquiry, to pass on to you. Then, you can get prepared to call them back at a convenient time.
If you are available to take a call, then great! Once we’ve taken the call and checked your availability, we can use our call forwarding service to put the caller through to you or one of your team members.
Remote switchboard services
A remote, or virtual, switchboard service allows us to route your inbound calls to the relevant person or team. When a customer calls, they’ll reach one of our PAs. Then, we’ll use the remote switchboard service to forward the caller to the right person or team. We’ll get to know your teams and their roles and responsibilities to ensure that we’re always passing the customer onto the best-suited team for their query.
Call triaging is unfamiliar to many of our clients when they first join us but, essentially, this service enables you to deal with calls based on their nature and their urgency. This ensures that customers with urgent queries are dealt with first, meaning that you can prioritise your customers’ needs appropriately. We’ll work with you to make sure we understand exactly what needs to be prioritised and what’s considered urgent. Making sure that your customers are dealt with promptly and efficiently by the right people can also help you to maximise customer satisfaction and ensure that your quality of service is top-notch at all times!
Every business is different, which is exactly why we tailor our approach to assisting businesses with their customer interactions. This counts for everything, including things like your on-hold messages that might seem pretty minor but still contribute to your brand image and your customer service reputation. We’ll work with you to ensure that your on-hold messages are exactly how you’d like them, whilst remaining on-brand too.
Organisation is crucial for success, and we offer a diary management service to ensure that you and your team stay organised at all times! This can include meeting and appointment scheduling, and even just setting general reminders to make sure you’re always on track and don’t forget any important deadlines!
Bespoke CRM integration
CRMs are a great way to monitor your customer journeys – whenever a customer gets in touch, whoever is dealing with the enquiry can quickly enter their details and take a look at where they are on their customer journey. This helps the enquiry-handler to tailor the service to the customer. We know that CRMs can play a huge role in business operations within many companies, so we’ll carry out bespoke CRM integration to ensure we’re working in harmony with your existing team!
We’ll manage your inbox by reading and responding to emails from current customers and potential leads. This ensures that you don’t miss out on any important communication, whilst being able to get on with other core business tasks to keep your business growing!
Social media management
Nowadays, social media is a popular communication tool for customers who want to get in touch with businesses. We can manage your social media enquiries by monitoring any incoming messages and responding to them appropriately, so you don’t have to spend time doing so!
Live chat management
Live chats give customers a way of getting in touch with you instantly. Because this method of communication is pretty much instant, this means that customers expect a prompt response. When you feel snowed under with other tasks, this might seem impossible. So, why not let us manage your live chat?
Our packages are all efficient solutions for companies that want to maximise business growth and exceed customer expectations. This is all thanks to a dedicated team that are committed to providing a quality service, as well as our state-of-the-art technology too. Each package can be scaled as your business evolves – we’re committed to providing our customers with tailored packages that deliver everything they need, but without them paying for anything that’s unnecessary. As such, you won’t need to pay a penny more than what’s required!
Better still, you’ll receive instant SMS and email notifications about your interactions, so you can always stay up to date, and you’ll have access to our Virtual Office app too. This app allows you to stay in the know about the interactions we’ve handled and your most popular call times, as well as other vital information.
Here’s what you can expect from our packages at alldayPA…
This package is great for small businesses that receive a high volume of inbound calls. We also have a Starter package available too, that allows you to pay as you go. This package includes:
- Telephone answering – we’ll answer the phone and take a name, number and message
- Call forwarding
This is ideal for businesses that have a large number of calls to deal with and would like to improve their organisation. If you think a receptionist is needed within your business, then this could be the right solution for you. This package includes:
- Telephone answering
- Call forwarding
- Remote switchboard services
- Call triaging
- On-hold messages
- Diary management
Outsourced Call Centre
Our most comprehensive package gives you all the perks that in-house customer service teams deliver, but without the hefty cost. Our experienced teams can take care of your interactions that come through via various digital channels as well as over the phone. This is ideal if your business has several communication channels to monitor. This package includes:
- Telephone answering
- Call forwarding
- Remote switchboard services
- Call triaging
- On-hold messages
- Diary management
- CRM integration
- Email management
- Live chat management
- Social media management
Why Do Businesses Use alldayPA?
There are so many reasons why businesses choose to use our services, many of which are specific to their company and their business model. However, there are many companies that use our services for one of a few different reasons. Let’s take a look at why businesses choose to use our services…
They get a lot of incoming enquiries and want to make sure that they aren’t missing any. After all, missed leads result in missed opportunities to drive more business revenue and growth!
They’re growing rapidly, and don’t have the manpower to keep up with the interactions that they receive. Keeping up with the incoming enquiries can feel like a draining process, so they need an extra helping hand and then they can use their time efficiently elsewhere.
They’re looking for a cost-effective alternative to hiring in-house, as this can be costly given that salary, training costs, holiday and sick pay must all be considered.
The business owner(s) and their teams spend a lot of time working remotely and/or away from their phones. It’s therefore easier to have a team dedicated to dealing with their customer enquiries.
The environment that they work in can be loud, and therefore it can be hard to focus. As such, they can’t answer the phone whilst working.
They want to offer their customers 24/7 support 365 days a year, but don’t necessarily have the staff or the money to do this in-house.
The business only has a small team, and they currently spend too much time, or don’t have the time to spend, answering customer interactions over the phone, via email, social media and live chat. As such, they need some help getting through the interactions to ensure that quality isn’t compromised.
There are busy periods where the team(s) within the business need to focus on their roles as opposed to customer interactions.
They want customer service experts to handle their interactions, to ensure that they are dealt with professionally every single time!
What Are The Benefits Of Outsourcing Your Customer Service?
Get customer service experts handling your interactions
Delivering amazing customer service at all times can often seem like a challenge, especially when you’re managing other important areas of your business and helping it to grow. When you entrust us with your customer interactions – whether that be calls, emails, social media messages or on your live chat – you can rest assured that experts in customer service are taking care of your clients and customers. All of our PAs have fabulous skills and are trained to the highest standards before handling any interactions!
Have more time to deal with other important things
By outsourcing your interactions, you inevitably create more time for yourself and your team. This time can be spent wherever it’s needed, whether that’s in important business meetings, carrying out training for your team, or growing your business to take it to the next level. If you’re a solo entrepreneur or a small business, you might even decide to spend the time unwinding and relaxing, so that you can be at your best when you are working and running your business!
Enjoy a work-life balance
Business owners and those in higher positions can often work longer hours. This time can often be spent dealing with customer enquiries outside of opening hours and, as such, this can negatively impact the work-life balance that these individuals have. A work-life balance is essential for mental health and wellbeing and when you spend time unwinding and looking after yourself, you reduce the chance of burnout. This means that you can give 100% when you are working and will likely feel more alert and productive.
Save money on hiring costs
Outsourcing costs are often much more affordable when compared to hiring a full in-house team or even an in-house receptionist. Not only do you save money by not having to pay salaries, but you can save money on training, quality checks, sick pay, and any extra costs that are associated with hiring individuals to work for you.
Never deal with cold callers, but never miss a lead either
Answering the phone to find out that it’s a cold caller at the other end of the line can be incredibly frustrating, especially if it happens multiple times – it can really set you back and waste your time. By letting us take care of your customer calls, you never have to deal with cold callers again. Better still, you don’t have to sacrifice missing any leads – we answer every single call to make sure you don’t miss anything important, including new business opportunities.
Ready To Perfect Your Customer Service With Our Help? Get A Quote Or Contact Us Today!
As you can see, we’ve got a range of packages to suit various different needs. These packages are useful for companies across a whole host of sectors, where the standard of customer service is vital for your success and your reputation. Providing your customers with a lasting impression is so important for repeat business, customer loyalty and recommendations, so investing in your customer service is a no-brainer!
By outsourcing your customer service to us, you’ll save money and time, meaning that you can invest in other areas of your business and its growth! For a quote that’s tailored to your needs, head to our Packages page. If you’d like to speak to a member of our team about our services, then call 0345 056 8888 for further information.