Keep up to date with all the latest news, trends and discussions in the world of business and customer service.
AllDayPA Blog
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Email Templates to Help You Master Your Custome...
January 4 | Author: Gareth JefferyCustomer service is now delivered over a range of platforms and channels, with emails being […]
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What Is Diary Management?
January 4 | Author: Gareth JefferyDiary management is crucial to staying on top of your schedule, prioritising your workload and […]
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COVID, Christmas, and the Creation of Businesse...
December 21 | Author: Gareth JefferyWell, it’s been a crazy couple of years for sure, and there’s no doubt that […]
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What to Outsource in Business: A Guide to Becom...
November 30 | Author: Gareth JefferyWhat is outsourcing, and how can it help your business? Outsourcing is a business practice […]
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What is Omnichannel Customer Experience?
November 30 | Author: Gareth JefferyIn today’s world, customers expect more from their customer service experience than ever before, and […]
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What Can I Automate in My Business?
November 30 | Author: Gareth JefferyAs technology continues to develop, so do strategies and techniques for businesses, many of which can […]
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Which Cities Are the Closest to Becoming Net Zero?
November 19 | Author: Gareth JefferyRight now, becoming net zero is a hot topic, so our data experts have taken a look at which cities are the closest to becoming net zero - learn more here!
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Customer service tips for Black Friday & t...
November 2 | Author: Gareth JefferyIf your business is targeting a slice of high revenue on Black Friday, it's easy to focus on getting your marketing messages out without consideration for customer experience.
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The 15 Point Checklist on How to Handle Difficu...
October 28 | Author: Gareth JefferyWorking in customer service can be extremely rewarding – helping customers to get the information, […]
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How to Answer a Business Call Professionally
October 28 | Author: Gareth JefferyOne of the many common questions that small businesses have is “how do I answer […]